ctk444 Privacy Policy

1. Information We Collect

We collect various types of information during registration and use of ctk444. The purpose of this collection is to provide you with a secure, personalised, and effective service.

1.1 Personal Identification Information

During account creation and subsequent identity verification, we may collect the following information:

• Full name (in Bengali and English)
• Date of birth (we verify that the user is 21 years of age or older)
• Email address
• Mobile number
• National ID (NID) or information from other identity documents (for KYC verification)

1.2 Financial Information

We collect payment-related information to process deposits and withdrawals. This includes:

• bKash, Nagad, or Rocket account numbers
• Bank account details (where applicable)
• Transaction history and amounts

We do not directly store any credit or debit card information.

1.3 Technical Information

When you visit our website or use the app, certain technical information is collected automatically:

• IP address and device information
• Browser type and operating system
• Login time and session information
• Page visit patterns and navigation history
• Information obtained from cookies and similar tracking technologies

1.4 Gaming Activity Information

We store gaming history, bet amounts, win/loss records, and session duration to ensure the smooth operation of the platform, resolve disputes, and promote responsible gaming.

2. Purpose and Use of Information Collection

ctk444 uses collected information only for specific, legitimate, and transparent purposes. We never misuse information.

• Account Creation and Management: To complete the registration process and keep your profile active.
• Identity Verification (KYC): To confirm age and identity for fraud prevention and financial security.
• Financial Transaction Processing: To complete deposits, withdrawals, and other payments smoothly.
• Customer Service: To respond to your questions, complaints, or support requests.
• Security and Fraud Prevention: To detect and prevent unauthorised access, money laundering, and other illegal activities.
• Responsible Gaming: To identify problematic gaming behaviour and provide necessary support.
• Service Improvement: To improve platform performance, user experience, and the gaming environment.
• Legal Compliance: To comply with applicable laws, regulations, and guidance from regulatory authorities.

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share information in certain circumstances:

3.1 Service Providers

We rely on trusted third parties to operate our services, such as payment processing providers, technology suppliers, and cybersecurity specialists. These parties receive only the limited access to information necessary to complete specific tasks and are obligated to comply with ctk444's privacy standards.

3.2 Legal Obligations

We may be legally required to provide relevant information in response to court orders, lawful requests from law enforcement agencies, or demands from government regulatory authorities.

3.3 Fraud and Illegal Activity Prevention

Certain information may be shared with relevant authorities to detect and prevent financial fraud, money laundering, or other illegal activities.

3.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify users in advance and the new authority will be obligated to maintain the same privacy standards.

4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the ctk444 website. Cookies are small text files stored in your browser.

4.1 Use of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functionality Cookies: To remember your language preferences, theme settings, and other personal preferences.
• Analytics Cookies: For analysing website traffic and improving services.

You can disable cookies by changing your browser settings, but this may limit some functionality of the service.

5. Data Retention and Security

5.1 Retention Period

We retain your information only for as long as necessary or legally required. Generally:

• Account information is retained for at least five (5) years after account closure (due to legal requirements).
• Transaction records may be retained for an extended period for audit and legal purposes.
• Technical logs are generally deleted after 90 days.

5.2 Security Measures

ctk444 employs industry-standard technical and administrative measures to keep your information secure:

• 256-bit SSL/TLS encryption on all data transmissions.
• Encrypted storage of sensitive information.
• Access controls — only authorised personnel have access to the information they need.
• Regular security audits and vulnerability testing.
• Two-Factor Authentication facility.
• Suspicious activity detection systems.

6. International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is processed or stored outside Bangladesh, we ensure it remains protected in accordance with the standards of this Privacy Policy. We ensure appropriate contractual safeguards are in place for international data transfers.

7. Children's Privacy

ctk444 is an adults-only platform. Our services are intended only for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

8. Notice Regarding Third-Party Websites

Our platform may contain links to third-party websites or services. ctk444 is not responsible for the privacy policies or practices of these external sites. We advise you to read the privacy policy of any third-party website before using it.

9. Changes to This Policy

ctk444 may update or amend this Privacy Policy as needed. For significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after changes have been made will be considered acceptance of the revised policy. The "Last Updated" date at the top of this policy always indicates the date of the most recent change.